Return & Refund Policy
Last Updated: 13-Aug-2026
At PakGiftCardSupply, we strive to ensure our customers are fully satisfied with their digital purchases. Because our catalog consists entirely of digital gift cards, gaming vouchers, and software licenses, our return and refund guidelines differ from physical retail stores. Please read this policy carefully before making a purchase.
1. Non-Refundable Products
Due to the nature of digital goods, we enforce a strict no-refund, no-return policy once a product has been delivered.
The following scenarios are strictly non-refundable:
The code has been delivered and viewed: Once a digital code (e.g., iTunes, Steam, PlayStation Network, Google Play) is sent via email, SMS, or WhatsApp and accessed by the customer, it cannot be returned.
Region mismatches: We clearly state the region of each gift card on its product page. We do not offer refunds or exchanges if you purchase a card that is incompatible with your account's registered region.
Change of mind: We cannot refund a purchase if you simply change your mind, purchased the wrong product by mistake, or no longer need the gift card.
Account bans or third-party issues: We are not responsible, and will not issue a refund, if the platform (e.g., Apple, Sony, Valve) bans your account or prevents redemption due to their own terms of service violations.
2. Exceptions: When Refunds Are Issued
We only issue refunds or replacements under the following specific circumstances:
Out of Stock/System Error: If your payment was successfully processed, but our system failed to deliver the code due to an inventory shortage or technical error, you are entitled to a full refund or the option to wait for a restock.
Faulty or Invalid Codes: If the digital code provided to you is invalid or shows as "already redeemed," we will investigate the issue.
We will contact the supplier/issuer to verify the exact time and date the code was redeemed.
If the code was redeemed before it was delivered to you, we will immediately issue a replacement or a full refund.
If the verification shows the code was redeemed after the time of delivery, no refund or replacement will be provided.
3. How to Request a Refund or Report an Issue
If you believe you are eligible for a refund based on the exceptions above, you must initiate the process within 48 hours of receiving your order.
Contact our support team at [Insert Support Email] or via WhatsApp at [Insert Phone Number].
Provide your Order Number and the Email Address used for the purchase.
Include clear, uncropped screenshots showing the error message you receive when trying to redeem the code.
Allow up to 1 to 3 business days for our team to investigate the issue with the code issuer.
4. Refund Processing Time & Methods
If your refund is approved:
Refunds will be issued back to the original payment method used during checkout (e.g., local bank transfer, EasyPaisa, JazzCash).
Alternatively, you may choose to receive your refund as store credit for immediate use on a future purchase.
Please allow 3 to 5 business days for the funds to appear in your account, depending on your bank or payment provider's processing times.
5. Order Cancellations
Before Delivery: If you wish to cancel an order, you must contact us immediately. If the payment has been processed but the digital code has not yet been dispatched, we can cancel the order and issue a full refund.
After Delivery: Once the code has been dispatched, the order cannot be canceled.
6. Contact Us
If you have any questions or require assistance regarding our Return & Refund Policy, please reach out to us:
